Return FAQs

I sent my return back but haven’t received a refund yet - Returns typically take 6-8 business days from the date received to process. If it has been more than 10 business days since we received your return and you still haven’t received a refund notification email, please email us! 

Have you received my return yet? Returns typically take 6-8 business days from the date received to process. You may beable to see when your return arrived to us by entering the tracking number located in your return label email into the USPS website. If you purchased your own shipping, you will need to refer to the tracking information provided on your shipping receipt. Returns can take up to 10 business days from the date received to process depending on order volume.

How do I get a return label? Please visit our returns page and click on the “Return Center” link to start your return. If you are not able to request a return label for items in your order, it is likely because your order’s return window has closed and it is too late to return your items.  

How long do I have to make a return? We must receive your return package within 18 days of your order's ship date if you would like a refund. This is including both week days and weekends. We have a 5 day grace period outside of this time frame in which store credit will be issued for eligible items. After the grace period has ended, we can ship the items back to you for an additional shipping fee, or if the shipping fee is refused, we will donate your items. 

Can I exchange my item for a different size?  Due to fast moving inventory, we no longer offer exchanges. We recommend placing a new order for the desired size and then shipping back your return package to ensure you do not miss out!

I received the wrong size or the incorrect item, what do I do?  Please email us at hello@shopwildsummer.com and we will issue a free return label for the incorrect item and will have the correct item shipped as soon as your return package is scanned by USPS. If contacted outside of our regular Monday - Friday business hours, we will get back to you as soon as possible on the following business day!